If you’d like to return your order, kindly contact us via email at fabodeceramics@gmail.com within 14 days of receiving your order to initiate the return process.

Please note the following guidelines for returns:
Only unused products in their original condition and packaging are eligible for a refund.
The refunded amount will exclude any shipping charges applied to your order. Additionally, fees incurred for the return process will not be refunded.

Regarding Made-to-Order Products:
Our made-to-order items are custom-created specifically for you and are not typically kept in stock.
As a result, these items are non-returnable.

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Once your order is dispatched, you will receive an email notification containing your tracking number from the courier, typically Royal Mail. The notification email will include a link that allows you to track your order.

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I’m afraid we currently do not ship outside of the UK.

We aim to pack your items in a single box. However, in the case of large items or when additional small items are ordered, a split shipment may occur. Should this happen, we will promptly notify you and provide the tracking information for each package.